Customer Operations Assistant (6-Month Contract) - Bali

Join Kanmo Group as a Customer Operations Assistant for a dynamic 6-month contract in the heart of Bali. This role is pivotal in delivering seamless and exceptional online order experiences for our valued customers. You will be the backbone of our customer service team, ensuring every interaction is smooth and satisfying.

At Kanmo Group, we are dedicated to revolutionizing the travel and hospitality industry in Bali. Our mission is to provide unforgettable experiences through exceptional service and innovative solutions. In this role, you will work closely with our team to manage and optimize online orders, ensuring our customers receive the best possible service.

As a Customer Operations Assistant, your daily tasks will include processing orders, managing customer inquiries, and ensuring timely delivery of services. You will use tools like Salesforce and Zendesk to streamline operations and enhance customer satisfaction. This is an exciting opportunity to be part of a growing company and contribute to our success in Bali.

📋 Tanggung Jawab Pekerjaan

• Process and manage online orders efficiently using Salesforce.
• Handle customer inquiries and provide excellent service through Zendesk.
• Ensure timely delivery of services and resolve any issues promptly.
• Coordinate with the team to optimize order management processes.
• Monitor and report on key performance indicators (KPIs) related to customer operations.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new team members to ensure high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using Salesforce and Zendesk.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.
• Bachelor's degree in Business Administration, Tourism, or a related field.
• Certification in customer service or related field is a plus.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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