English Live Chat Customer Support Specialist - Concentrix Yogyakarta

Join Concentrix, a global leader in customer experience solutions, as an English Live Chat Customer Support Specialist in Yogyakarta. This is your opportunity to be part of a dynamic team that delivers exceptional service to international clients while enjoying a work environment that values your growth and well-being. In this role, you'll handle live chat interactions, ensuring customers receive prompt and accurate responses. Concentrix provides the tools and training to help you excel, making it an ideal place to build a rewarding career.

As an English Live Chat Customer Support Specialist at Concentrix, you'll be the first point of contact for customers seeking assistance. Your daily tasks will involve using tools like Zendesk, LivePerson, and Salesforce to manage and resolve customer inquiries efficiently. You'll need to demonstrate strong communication skills, a deep understanding of English, and the ability to work under pressure to ensure customer satisfaction. Concentrix offers competitive benefits and opportunities for professional development, making it a great choice for those looking to grow in the customer service industry.

📋 Tanggung Jawab Pekerjaan

• Handle live chat interactions with customers, providing prompt and accurate responses.
• Use customer relationship management (CRM) tools like Zendesk and Salesforce to manage customer inquiries.
• Collaborate with the team to ensure consistent and high-quality customer service.
• Monitor and analyze customer feedback to improve service quality.
• Adhere to company policies and procedures to maintain service standards.
• Participate in training and development programs to enhance your skills.
• Work during peak hours to ensure 24/7 customer support coverage.
• Maintain a high level of professionalism and confidentiality in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 1-2 years of experience in customer service or a related role.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Zendesk, LivePerson, and Salesforce.
• Strong communication and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Experience with live chat support or similar roles is a plus.
• Valid ID and work permit for Yogyakarta.

🛠️ Keahlian

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