Frontliner - Customer Service Excellence (Multiple Locations)

Join Bank Danamon as a Frontliner and become the face of our brand in key locations across Jawa Tengah, including Purbalingga, Juwana, Rembang, Purwokerto, Yogyakarta, and Semarang. In this dynamic role, you will be at the forefront of delivering exceptional customer service, ensuring that every interaction with our clients is seamless, professional, and memorable. As a Frontliner, you will handle a wide range of customer inquiries, from account management to product information, all while upholding our commitment to excellence and customer satisfaction.

At Bank Danamon, we believe in fostering a culture of continuous learning and growth. This role offers a unique opportunity to develop your skills in a fast-paced environment, with access to comprehensive training programs and mentorship from industry experts. Whether you're a seasoned professional looking to make a difference or a fresh graduate eager to kickstart your career, we welcome you to join our team and help us shape the future of banking in Jawa Tengah.

In this role, you will be responsible for managing customer interactions, resolving complaints, and providing accurate information about our products and services. You will work closely with our team to ensure that our customers receive the highest level of service, and you will be a key player in maintaining our reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with a focus on resolving issues promptly and professionally.
• Provide accurate and clear information about our products and services to customers.
• Assist customers with account management tasks, including opening new accounts and processing transactions.
• Collaborate with the team to ensure that all customer interactions are consistent with our brand standards and values.
• Utilize CRM software to track customer interactions and ensure follow-up on any outstanding issues.
• Participate in training sessions and continuous learning opportunities to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Contribute to team goals and objectives, helping to drive customer satisfaction and retention.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Proven ability to handle customer interactions with a focus on resolving issues and providing exceptional service.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Familiarity with CRM software, such as Salesforce or Microsoft Dynamics.
• Ability to work well in a team environment and collaborate effectively with colleagues.
• Willingness to travel to multiple locations across Jawa Tengah as required.
• High school diploma or equivalent, with a preference for candidates with a degree in business, marketing, or a related field.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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